Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit a website form, schedule an appointment, request information, become a client, communicate with our team, or otherwise interact with our services.

Information we may collect includes:

• Name
• Email address
• Mobile or telephone number
• Business or company information
• Information submitted through forms or questionnaires
• Appointment and scheduling information
• Customer-service and support communications
• Project or service-related information
• Website usage and technical information
• IP address, browser type, device information, and similar technical data

We only collect information that is reasonably necessary to operate our business, provide requested services, communicate with customers, maintain our systems, and comply with applicable legal obligations.

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries and customer requests
• Provide and administer requested services
• Schedule, confirm, update, or manage appointments
• Communicate regarding active services, accounts, projects, or requests
• Provide customer-care and support communications
• Send administrative and account-related notices
• Process and maintain business records
• Improve our website, systems, services, and customer experience
• Maintain the security and integrity of our systems
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable laws, regulations, and legal obligations

We do not use SMS consent information to authorize unrelated third-party marketing communications.

3. Information Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which the information was collected, provide services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal or operational requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it as appropriate.

4. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no internet transmission, electronic storage system, or information-security method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or maintained by us.

5. SMS Communications & Opt-In

Where a customer separately and voluntarily provides consent to receive text messages, TMS Venture Solution LLC may use SMS communications for customer-care and service-related purposes.

These communications may include:

• Appointment confirmations
• Appointment reminders
• Appointment scheduling or rescheduling information
• Service-related updates
• Project-related updates
• Account notifications
• Customer-care communications
• Responses to customer questions or service requests

SMS consent must be provided voluntarily through an applicable opt-in mechanism. Where an SMS consent checkbox is presented, the checkbox should not be pre-selected and should be separate from any required acceptance of general terms or other agreements.

We do not interpret the submission of a general contact form, purchase request, or service request by itself as permission to send SMS messages unless the individual has separately provided the required SMS consent.

6. Mobile Information Sharing

Information may be processed by service providers solely when reasonably necessary to provide technical, communications, administrative, security, hosting, scheduling, or customer-support services on our behalf.

Such service providers are permitted to process information only for the services they perform for us and are not authorized by TMS Venture Solution LLC to use mobile numbers or SMS consent information for their own marketing or promotional purposes.

The mobile-information protections described in this section apply notwithstanding any other provision of this Privacy Policy.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support basic website functionality, understand website usage, improve performance, remember user preferences, and maintain security.

Depending on your browser or device, you may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.

8. Service Providers

We may use third-party service providers to assist us with legitimate operational functions such as:

• Website hosting and maintenance
• Customer relationship management systems
• Appointment scheduling
• Communications infrastructure
• Data storage
• Security and fraud prevention
• Payment or administrative processing
• Business operations and technical support

These providers may receive access to information only to the extent reasonably necessary to perform services on our behalf and subject to applicable confidentiality, security, and data-use restrictions.

For clarity, mobile phone numbers and SMS opt-in or consent information are not provided to third parties or affiliates for their own marketing or promotional purposes.

9. Legal Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful government or regulatory requests
• Protect our legal rights, property, systems, or safety
• Protect the rights or safety of our customers or others
• Investigate fraud, abuse, security incidents, or unlawful conduct
• Enforce applicable agreements or policies

Nothing in this section authorizes the sale or sharing of SMS opt-in information for third-party marketing or promotional purposes.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information about how personal information is used
• Withdrawal of certain previously provided consent

To submit a privacy-related request, contact us using the information listed in the Contact Information section below.

We may need to verify your identity before processing certain requests. Some information may also need to be retained where required by law or for legitimate recordkeeping purposes.

11. Third-Party Links

Our website or communications may contain links to websites, applications, platforms, or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of independently operated third-party websites or services. We encourage users to review the privacy policies of third-party services before providing personal information to them.

12. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

If you believe that a child has provided personal information to us, please contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable legal and regulatory requirements.

When we update this Privacy Policy, we may revise the Effective Date displayed at the top of this page.

We encourage users to review this page periodically for the most current information about our privacy practices.

14. Contact Information

If you have questions about this Privacy Policy, our privacy practices, your personal information, or SMS communications, please contact us: